MetroPCS
Loyal Customer Denied $30 Plan Price Offered to New Customers

I have been a loyal MetroPCS customer for over a year and a half now (since I got my daughter her first cell phone). In that time, I bought not one but THREE new (overpriced) phones (teenagers lose phones). I pay $40 a month plus taxes, which comes to $48 a month, PLUS I get charged $2 a month for the privilege of paying my bill (whether it's paying at a store or using the automated phone payment method; they will waive that charge if I set up an automatic deduction from my checking account, but the instructions are vague and I haven't figured out how to set that up—they don't make it easy). So it's $50 a month. For the last couple of months I have seen billboards advertising $30 a month for the same service (unlimited talk and text), so I called and asked for that price. They told me that was for new customers only (though the price will remain $30 a month for them indefinitely). I expressed my frustration at being charged $10 more a month, as it seems I am being punished for being a loyal customer, but they insisted they could not honor that price for me (even after I spoke with a supervisor). I will no longer recommend MetroPCS to others, as I feel that my loyalty has been penalized. What ever happened to companies appreciating the consumers who support them?

Company: MetroPCS
Country: USA
Phone: 8888638768
Site: metropcs.com

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