Nokia
Poor customer service

I sent a 3600 slide in because it would not power up. I received a new replacement phone but it wont recharge and shows "charger not supported". I called Nokia and they did some diagnosis. They told me i had to send the phone in again and that i had to pay for the shippind again. I informed them that i would not pay for shipping again since i just sent it in last week. I was told there was no other options. I asked to speak with a supervisor and was placed on hold. I waited on hold for 30 minutes, then hung-up. I tried again and was placed on hold again for 10 minutes waiting for a supervisor. I tried agian and was on hold for another 30 minutes waiting for a supervisor before i hunp-up. Not only is this the worst customer service i have ever experienced, why on earth would Nokia make me pay again for an issue they should have corrected the first time i paid to send their phone in? Why don't you have people send in the phone, battery and charger all at once to see if everything is working properly? Why doesn't Nokia have a complaint line that customer can call? After alot of searching, i found a corporate headquarters phone number and will follow up there to. What can you do to help?

Company: Nokia
Country: USA

  <     >