Sears
Repair service

Nothing new here from the other complaints I've read. I have a Kenmore refridgerator still under warranty. I was told I would have to bring the fridge into the store for repairs when I spoke with a representative I called through the Sears website (take the fridge back to the store???). I then called the store where I purchased the appliance and was able to make an on-site appointment with a repairman. As you might expect, I took a day off from work and no repairman showed up, no phone call, nothing. I called today and was told the repairman was overbooked and had no intention of coming to my home that day. I was then told the soonest new appointment I could make was 2 weeks from today.

I understand being overbooked, but not giving me the courtesy of a phone call to say that the appointment was cancelled is inexcusable. No more business with Sears for me.

Company: Sears
Country: USA
State: New York
City: New York

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