Verizon Wireless
No credit for returned handset

Verizon's Factory Backlog is Our Issue?

I upgraded to some fantastic Samsung Tale on April 3. Sadly, the very first mobile didn't cost precisely, along with a Verizon Shop Technology explained to contact the 800-number and demand a brand new one because it was inside the first thirty days ("No Worry" Guarantee).

After I named, I had been a little worried they desired to bill me for that alternative telephone, however they assured me that the credit could be utilized the moment the faulty device was "recorded" in the factory. They delivered me the brand new device (which operates completely), along with a return tag for Fedex. I adopted their process, and that I have witnesses who'll confirm the telephone, charger, guides and application were all-in the bundle. It had been delivered on April 27th, and authorized for by W. Wilburn in Ft. Value, TX on April 29th at 8:29 AM (love these following numbers). By today, July 30, no credit has yet been put on my bill.

I've called "Customer Support" five times. Every time they guarantee me they have "posted the shape" which I'll visit a credit within 48 hours. All of the repetitions I've voiced to possess accepted the "factory is supported". Exactly why is that my issue? Why cannot they take-me out-of their inner procedure disappointment by issuing me a provisional credit and obtaining the repetitive charge-off my statement?

Term for the smart... Don't conduct business with Verizon in this way. Provide a faulty telephone to some support area and need a parallel credit for that alternative system.

My bad. I attempted to cope with a phone business within the telephone!

Company: Verizon Wireless
Country: USA
State: North Dakota

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