Verizon Wireless
Willful Incompetence

In March I included another point to my Verizon consideration. The telephone the nearby Verizon seller offered me wouldn't maintain a fee for over 2 hours, it had been faulty. I got it back again to the neighborhood supplier plus they explained a brand new telephone could be delivered to my handle. I acquired the brand new telephone, then visited the neighborhood supplier for service. The girl in the Verizon dealer, found on Hwy 93 D.in Polson, place the outdated phone-in the vacant container and passed both new telephone and aged faulty telephone back again to me. She didn't claim SOMETHING concerning the requirement for me to come back the faulty phone or that I'd be billed $350.00 for that faulty telephone. I discover later she was designed to supply me having a return tag and advise me the faulty telephone must be submitted to Verizon offer website. The way in which I then found out was since 2 weeks later there's a $350.00 cost on my statement.

Which was in early December. I returned towards the nearby Verizon seller and needed to pay attention to her protests that she did actually do her job but I'd the vacant container without any return tag inside as evidence she didn't do her work. Obviously you CAn't just fall the faulty telephone in a nearby Verizon sellers area, you've to obtain another delivery tag from Verizon HQ... But that's extremely difficult it appears. Verizon explained a tag have been delivered via FedEx which a banner could be positioned on my bill therefore it wouldn't be stopped. I waited and that I waited and that I waited... No tag. One entire month later, around. Jan. 15th 2011 I called again. Again I required a tag, again Verizon stated you might be sent and obtain in my experience within 5 times. 5 days arrived and went... Then it had been 10 times. Then 15. On Feb. 4th I named Verizon HQ again. I had been not good towards the Verizon man. I told him after I deliver anything via FedEx they provide me a tracking number. I expected him to monitor the final tag to determine where it had been... He explained he couldn't do this.

??? That informs me they NEVER delivered me something anytime. Searching just like a fraud in my experience and I informed the man that. I expected him if he had a need to access it a mount and ride-up to Montana at hand provide me a tag since Verizon was also inexperienced to obtain me the tag every other method. I also requested him if he was probably the most smart Verizon worker operating that evening since every additional worker appears to be fools. He got only a little snotty with me and that I screamed at him "GET ME A DARN TAG AND SO I COULD SEND YOUR FAULTY TELEPHONE BACK!" he then explained 2 brands could be delivered via UPS. I stated "I'll think it after I view it."

Following day... Saturday Feb. 5th... My bill was stopped. I can't make calls or receive calls on either of my telephones. As well as in the email nowadays, email not by FedEx, there lastly was a return tag. Obviously it's the weekend therefore Verizon Client Disappointment, I am talking about, Customer Support (LOL) isn't on the weekend.

So now I'm certain they'll make an effort to cost me a reconnect charge of $30.00 and that I possess a humorous sensation from additional grievances I've find out about Verizon I'm set for an extended haul looking to get my bill solved and also have the $350.00 cost eliminated when I deliver the faulty phone back. Additional grievances against Verizon show they might attempt to state they never obtained the faulty telephone and so I may record my mailing of the telephone back again to Verizon.

I'm sensing a fraud here. I'm also sensing the chance of the class-action suit for fraud aswell. Therefore, only at that publishing, my consideration continues to be stopped. I eventually possess the tag and certainly will deliver the telephone the moment my consideration is reconnected WITHOUT ANY costs connected. Then we will have what goes on. I'll revise this criticism.

If you like only trouble and frustration... Conduct business with Verizon.

Company: Verizon Wireless
Country: USA
State: Montana
City: Polson

  <     >