Netgear
Charge shipping to send back defective products

I bought a NETGEAR WPN824 wireless router and it quit working after about 3 months so I called their tech support and had to pay shipping cost to send the defective one to them and pay shipping again to have a replacement sent back to me I let the NETGEAR tech know that I think I got ripped off why should I have to pay fore shipping for the defective router and the replacement she said that is the NETGEAR policy I let them know that it is a RIPPOFF so she retaliated by giving FEDEX the wrong shipping address and I still do not have the router that I payed over $60.00 for I will get this message out to everyone I can if you get a product from NETGEAR you are taking a chance on getting RIPPEDOFF! Does this company know that ripping off buyers of there products WILL cost them more in lost future sales then the cost of shipping that's basic economics.

Company: Netgear
Country: USA
State: California
City: San Jose
Address: 350 East Plumeria Drive
Phone: 4089078000

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