Netgear Inc
Netgear Customer service is terrible - Resource CD for WNDR3700

I lost my resource CD. Of course, the manual is ONLY on the CD, so I was kind of hosed as I wanted to use some of the more advanced features of my WNDR3700 router. I called customer service. After listening to a lot of annoying, inane, insanely cheerful robo machines, I was finally connected to the human version who could only read off the script when I asked him about replacement. He said that they don't ship the CDs separately. They are only available when you buy the entire router package. I asked him what would happen if the CD that came in the box with the router was defective. He didn't have an answer for that and said if I didn't believe him I should call back and talk to someone else. I also couldn't understand half of what he said, and had to keep asking him to repeat himself.netgear is so arrogant, I will never buy another thing from them until and unless they change their (lack of) customer support.

Company: Netgear Inc
Country: USA

  <     >