Cricket Wireless
Customer service

I have been with cricket for a few months now. We had gone in and recieved thier free phone promotion and everything was great. Now the new phones which are the evoke and the hint were bought when they came out. Both phones over $200 a piece. The evoke was returned to the store and a new one was given to us 3 different times. This phone is completely defective. They will not replace my money at all or give me some kind of compensation for the headaches this has caused. The hint phone was great until one day my phone was shut off. The reason for this was that cricket sold my phone number to another customer. They then told me that there was nothing that could be done and i had to get a new number. Thier reason was that i didnt have a password on my account which i did! They took at least an hour to find a phone number for me that would work. They actually told me at one point that i would have to take it to technical support to get it fixed and pay for it on top of that. O no way this is something they messed up and they were gonna fix it. Finally t works. Now i want to make sure all my insurance is put on this phone number. They tell me i do not have insurance which is wrong because i wouldnt have been able to get a evoke replacement without insurance. This is something they screwed up and wont fix. Now im aggravated and want my money back and want to speak to someone in a corporate office. They dont have a phone number for anyone so this give me an email address. Well that doesnt work. I have spoken to several employees from the store, to customer service and nobody can seem to do anything for me. As being a manager for a retail store i know you are supposed to maake your customers happy! They could care less about anything as long as they are getting your money. One more issue i have is if i didnt have insurance then way is my bill so high? Well they tell me its $27 in taxes which is rediculious and is no such thing. An on going problem continues in whch nothing can be resolved. You tell them you will leave and go to another company but they say sorry to hear that. I think thats all they can say and that it would be noted in my account. What the heck is that gonna do?

Company: Cricket Wireless
Country: USA
State: Pennsylvania

  <     >