Cricket Wireless
Leap took my money gave me defective phone won't give replacement or refund

I purchased (online) a handset from Cricket. Order Date: 11-29 Order Number: 143989760 I have not been able to use my Cricket handset since 12/6 and still not able to.

They sent me a DEFECTIVE handset, it stopped working not even one week after purchase. All day yesterday I spent time on the phone with customer service, the escalation department (#CR1004038), tech support (#TKT78277) and visited a corporate Cricket store (New Carrollton, MD) to be told that my insurance did not cover it. EVERY rep tells me I need to pay MORE MONEY to get a new handset! I'm not giving them a dime! I was promised a call back all day yesterday - NOTHING! I call all morning today EST and got no answer at the escalation dept (858-882-600), no way to leave a second message and a NEVER ENDING LOOP of the same automated prompts. I call Cricket's customer service (saying that with a laugh) and get Yen ID# 9591 who tells me I need to talk to tech support. Tech support sent me to the insurance company who told me I can't file an insurance claim because it is still covered by Cricket (IT IS TOO SOON) and the insurance with them does not kick in UNTIL AFTER 12/14. Cricket is trying to drag this out so i will have to pay the insurance to get a new handset and they get more money. I spoke with Jacob at Esecuritel (insurance company claim number 3569-55107739) and he also mentioned Cricket has a 30 no questions asked return policy. This is the second time I have heard this AND NO ONE IS HONORING IT! Now I'm on the phone with April (ID#9569AA6272) she sent me back to the online purchase dept (Melvin ID#9591) AGAIN! She said it would and should be replaced since it is less than 30 days! I have spent in two days so far over 7 hours trying to get Cricket to do the right thing! I put a ticket in to Cricket's Facebook Help tab as per their direct post to my comment on their page.

Company: Cricket Wireless
Country: USA
State: Maryland
City: New Carrollton
Site: mycricket.com

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