AT&T Wireless
Phone stopped working, no help from support, sent to collections

I was really not surprised when I saw all the complaints listed. I was with AT&T for numerous years without a problem even when they changed to Cingular, no problems. Then they changed back to AT&T and everything went down hill! My phone messed up (not ringing when someone called, ringing but hanging up when I tried to answer and getting voicemails 1-2 days late) all I wanted was a new phone. I was told I would have to pay between $150-$300 for a phone which is ridiculous. A rep at the store had told me they stopped carrying my phone because of all the problems they had with them and mine was 2 years old! So I call customer service and am told again there was nothing they could do, when I told the girl "then get me someone who can" she said everyone was gonna tell me the same thing... So I figure they are trained to tell us "can't help you" to everything. Well to me my phone doesn't work and you won't fix the problem, then I shouldn't have to pay a bill!

Now because I wasn't paying they suspend my account, so I can't use my phone that already doesn't work... LOL! BUT are still charging me my month bill! I again call customer service and Big surprise "we can't help you" so I ask for the Number to the main office but nobody seems to know it out of 5 people I asked noone knew.

Then I end up getting a letter from a collection agency for my past due bill. This is the 1st bill collector I actually called now this will tell you how bad AT&T is especially anyone that knows anything about how most bill collectors work (this guy was cool though) I explained to him what the situation was and he agreed with me. I finally got the situation (for the most part) resolved because of help from the collection agency and none whatsoever from AT&T, they could have done the same thing before it went to collections. I was with this company for 6-7 years and in less then a year they completely turned me off from them so I'm glad I didn't sign the new contract!!

Company: AT&T Wireless
Country: USA

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