Verizon Wireless
Over Billing

Our criticism is comprehensive within this notice towards the organization:

To whom it might worry,

I don’t understand if this is actually the correct funnel to deal with my criticism of course if it isn’t please move it along since I'll find additional stations till I’m noticed. I’m some of those lots of people through lack of work, discovering new job at lower pay, dropping house and now needing to record bankruptcy that you simply have found out about all over America at this time. Our finances may be the toughest that I've actually experienced at this time. I’m not declaring this to attract compassion but simply stating details. I've attempted to keep some facets of my entire life like keeping me and my son’s mobile phone on since like my entire life my vehicle isn't one of the most trusted. I've attempted to speak with Verizon over a year ago when I couldn’t spend my bill promptly and occasionally that hasn’t assisted (ex: final month my month was switched off since it got me 3 funds to pay for my statement).in a global that individuals are dropping their careers and houses you anticipate to locate some empathy and comprehension. I've conveyed my scenario to Verizon on numerous events and discover that number one requires the full time to notate my bill and so I won’t need to keep repeating myself again and again about an already unpleasant scenario and uncomfortable one. Today I discover still another problem with Verizon. Our September due statement is two times as muchas I usually spend and for an individual in my own placement that's not only a fall within the container and that I may include it quickly to my developing pile of expenses I’m accountable for. I named Verizon twice on 07/01/09 (phone fallen while I had been speaking with a repetition) to discover why my statement was so large. I had been informed that Verizon didn't bill me entry costs last month so I’m being charged for them-this month. What an outrage!!! I'd rather opt for a prepaid support then proceed to cope with a business that's no morals or empathy for it’s clients to consider that it'd be ok since Verizon created an error that it'll be expensive for me personally. I will hardly manage to pay for my normal statement each month. And also the only factor I’m informed is we're sorry for that trouble (Exactly What A laugh!!!) I’m the one which easily don’t spend my statement my telephone is likely to be switched off of course if I stop I'll be billed a termination cost however at this time that’s what I’m considering since I’m fed up with businesses that proceed to obtain around and also have no meaning of customer support and exactly what it means. Whether this changes something I'll be processing grievances with whoever I will from this organization to ensure that everybody may understand what kind of organization you actually are. I'll make use of the web to achieve hundreds since I’m sure I’m not alone that's experienced such bad customer support without any efforts at which makes it right

Dionne Lowery

Company: Verizon Wireless
Country: USA
State: New York
Site: verizon.com

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