Panasonic
Customer Service

I attempted to-order a DMC-TS1G camera straight from panaSonic.com. The purchase was positioned on 30 May and also the site stated it'd deliver in 3-5 times. About the 13th of July it nevertheless hadnot delivered, therefore we named. After speaking with customer support they stated they did not understand why it'dnot delivered however along with a supervisor might contact me back within 24 hours.

Because they offered a supervisor named about the 14th and guaranteed them might deliver from the 15th. Our lender, whom we would approached because the cost choose to go through many times before, was informed the same. Arrive the 22nd them nevertheless has not appeared, and so I called again. Iam once again informed "we-don't understand why it'snot delivered" and Iam guaranteed a might call again. The supervisor never calls. I contact again about the 23rd and that Iam informed them wont actually ship before 25th, more than 3 months following the preliminary purchase and 10 times following a supervisor assured me it'd deliver. The client service agent offered no cause and declined to I would like to consult with a supervisor, stating just that the manager might contact me within 24 hours. Following this run around I had been very annoyed I requested to consult with a supervisor instantly. The reaction I obtained was "possess a good evening" and also the phone was ended.

It has been undoubtedly the toughest encounter I've ever endured with customer support. I'll NEVER purchase from panaSonic again. Whether it's this challenging to purchase from their store I'd hate to assume the discomfort I'd undergo if anything smashed about the item.

Company: Panasonic
Country: USA

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