Ulta
Ulta.com - Bad customer service

I recently bought some Dermalogica items on Ulta.com. That I had been so excited about. I invested over $140 about the items. Among the explanations why I requested them on Ulta was since their Advertised Specials confirmed that I'd get a free Dermalogica Microfoliant with any purchase over $40 thru April 3 (fourteen days apart). Used to donot buy the item, particularly w/d I understood it'd be arriving with my purchase.

Well, I obtained my items within the email, but no free gift. And so I named them-and asked by what occurred of course if I really could still get my free gift delivered to me. The girl about the telephone was good, but fairly naive. She did not understand how to understand the web site and questioned me six-times what item I had been designed to obtain! After 30 mins about the telephone, she explained that she'd all my data. Which customer support might contact me back tomorrow about my purchase. What! Is not the purpose of calling client service to keep in touch with somebody in customer support?!? But whatsoever, I stated "Are you certain somebody will contact me tomorrow?" She stated "Yes, definitely." Therefore imagine my shock after I did not get a phone 24 hours later. And so I attempted to deliver an email instead. A few nights later they e mailed me back having a dull reaction. "Sorry for your trouble. The ad claims while supplies last and we went out. Truly, Ulta.com"

The site I had been taking a look at (that was the digital ad), DIDN'T STATE "while supplies last". Why must I be held accountable for his or her error? Therefore, I named customer support again and also the customer support individual attempted to provide me exactly the same slogan whilst the email reply I obtained. Her reaction: "Easily provide this to customer support, they're simply likely to return and state that we're from the item."

I kindly requested to consult with a supervisor. I told him this one of why I bought these products was to ensure that I really could get the free gift. The supervisor stated, "Well, I'm searching for the merchandise at this time also it claims we're out. You are able to return the merchandise online or in the shop for free should you would really like. There'snot something I will do." I had been so pissed! I replied, "That appears like lots of difficulty for something which was not my problem. Could you send me a totally free full-size item of another thing?" he explained "No". Lastly, following a large amount of difficulty he decided to deliver a $10 giftcard. Later on, easily actually have to purchase physique, skincare, or makeup materials (that we do frequently) I'll NOT select Ulta.com. They just triggered me disappointment and completely lost my period.

Company: Ulta
Country: USA
State: Illinois
Site: ulta.com

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