Sears
Refrigerator repair appointments cancelled repeatedly, supervisor hung up

Have a refrigerator that has issues. Called and schedule service appt. For Wednesday afternoon. They (Sears) calls me at noon on Wednesday and says tech called of for the day. Reschedule for Friday, when I tell them no, it needs to be thursday they schedule thursday. Thursday, nobody shows, call and schedule friday, they call back and say they are bumping due to being overbooked!

Schedule for Monday, no automated call Sunday night so I call and check. It's been changed to Tuesday. Call again and speak to a supervisor, I was very pointed in my disgust with the way I've been treated and explain that she can fix this by having them call me back (instead of me always calling them), when it got to a bit more heated discussion because she kept telling me they can't email other department, I called her out on that blatant lie... She hung up on me. Last time I will ever spend money in Sears or the new owner Kmart!

Company: Sears
Country: USA
State: Ohio

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