T-Mobile
Unauthorized plan changes

A few weeks before T Mobile chose to alter my plan-without notice. Evidently the agreement I'd together just needed to be recognized by me. I've a teenage child who's also about the strategy. I obtained a statement for over $1000.00. I had been in surprise. I named the notorious 611 (customer support). It was the very first of numerous lengthy, exhaustings calls to T Mobile. I requested "What happened to my endless texting and web use?" Somebody in customer support guaranteed me it'd all be fixed. Our telephone was disconnected. The following telephone call to T Mobile led to over $1000.00 of modifications in my own benefit by having an apology. I had been likewise guaranteed the strategy could be fixed. These were sorry due to their mistake which triggered the disconnection. Today sadly, I'm informed that my initial strategy was terminated due to disconnection. I should currently spend 60% more due to T Mobiles error which led to disconnection once they were designed to repair their mistake. I'm still fighting together and also have been expecting a return telephone call for over per week. Easily should stick to my end-of T Mobileis agreement&Why may they change it out - mess it-up — then inform me I should spend more for this to become set? I advise you this was T Mobileis mistake.

Company: T-Mobile
Country: USA
State: North Carolina
City: Asheville

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