MRB Depot Or Madelinerose Boutique
Shipped wrong product, poor customer service

MRB Depot shipped the wrong product, and now wishes me to send the item back, at my expense, with absolutely no promise of actually fixing the problem. I have requested a refund of the difference between what they sent and what I ordered.instead of addressing my issue, they have decided to try and make it my fault and they didn't even take the time to look over the order history.

When I first placed the order it took a long time to get it shipped and I never actually got a status on the order, until it just showed up one day, then I immediately went in and notified them of the problem - their solution was to close the ticket.

When I noticed the ticket was closed I opened another and have come to no satisfactory solution as of yet.

Here is the transcript of our current conversations - via their customer support ticketing program:

Customer
4/9 7:31: 19 PM AB-300

You sent a BLACK JAWBONE2 instead of a GOLD JAWBONE2

Staff (Admin)
4/10 10:07: 05 PM We'll send you an RMA for the exchange of product.

Customer
4/11 10:32: 45 AM You sent the wrong thing, now I have to pay shipping to get it back to you? Tell you what, how about you just refund the difference in the price, since you messed it up. If I didn't want it, I could understand this, but there is no reason for me to pay for shipping and have no use of a bluetooth device because you shipped the wrong product.

Thanks,

Staff (Admin)
4/11 10:54: 37 PM It took 2 weeks for you to find out the unit was the wrong color?

Customer
4/12 1:01: 26 PM No, I posted that the day it came in, on the previous thread, where I was trying to find out if it was ever going to ship, and then posted 1 or 2 updates requesting support. When I came back to it this week, the previous thread was no longer available and I started a new one.

Customer
4/12 1:04: 37 PM Please check case 4123, where I wrote on Mar 26:

Customer
3/26 4:26: 18 PM Well, today the shipment came in - only one problem - you didn't ship what I ordered and paid for - specifically I ordered and paid for a GOLD JAWBONE 2, what I received was a BLACK Jawbone 2.

Customer
4/12 1:06: 16 PM Please take the time to at least look at your own records before making veiled accusations of that sort.

It would be greatly appreciated by your customers

Staff (Admin)
4/13 5:41: 23 AM We've sent you RMA instructions for the return/exchange of the unit.

Customer
4/13 7:54: 01 AM If you want me to return this product, I will do so - please provide shipping instructions where you pay the shipping and please provide a replacement bluetooth device before this one is shipped back. If not, please refund the difference in price between what you sent and what I paid for.

You sent the wrong thing, this problem is of your making, not mine. If I didn't want it, I could understand this, but there is no reason for me to pay for shipping and have no use of a bluetooth device because you shipped the wrong product. Take a few minutes and look over your records I have purchased three of these from you as well as another bluetooth device.

Thanks,
&

Company: MRB Depot Or Madelinerose Boutique
Country: USA
State: Connecticut
City: Wethersfield
Address: 933 Silas Deane Hwy
Phone: 8886367576

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