Epson
Warranty

I bought an EPSON Artist 700 on December 6 like a Holiday present for my child who lives outofstate. From the period she obtained it and attempted to create it-up, it had been early January. The printer wouldn't switch on. She attempted to come back it towards the nearby shop of the string that I'd bought it from but because it was beyond 2 weeks, she was informed she'd to cope with EPSON straight. Since I have thought terrible that it had been something special, I informed her to deliver it back again to me and that I might cope with them.

After I received it and established the issue, I approached EPSON. Following a short try to troubleshoot the issue, the technology decided that it had been a deficiency and stated they'd deliver me a replcement. NEVERTHELESS, I'd to provide him my creditcardnumber of course if I didn't return the initial printer, I'd be billed $275. It was significantly more than I actually taken care of it but decided when I had no option.

A couple of days later, I obtained the alternative also it was a refurbished product. I named to protest declaring that I ought to obtain a new device whilst the unique never worked. I had been informed no which their guarantee claims that to be able to obtain a new device, I'd to come back the initial within thirty days of purchase. Although keeping for somebody within their "customer service" device, I browse the guarantee. It's no reference to A - 30 day-time interval. It did suggest that I'd obtain a fresh or refurbished unit based on the standing of the initial device.

While Cheryl got about the point she repeated the non existent one month supply. I noticed that it had been not really a supply of the guarantee and that I required a brand new device. She stated that I had been not eligible for a brand new one and that was that.

The truth that they'd cost me significantly more than the price of a brand new one easily didn't return the initial damaged printer while changing it having a refurbished device is really unjust and irrational. It's borderline fraudulent.

DoN't purchase EPSON items because they won't back their items up. Beware!

Company: Epson
Country: USA
State: California
City: Long Beach
Site: epson.com

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