Dish Network
Rebate Never Arrived and Charged $100 for Receiver Told to Keep

I ordered Dish Network for my new house in 2004. I upgraded to HD about 3-4 years later. They promised a $100 rebate if I added the DVR. The contractor/installer - had an 800 number that only worked ONCE to make sure the equipment was working - changed out the Dish and added the HD receiver. I had one 301 (non-HD) receiver that was replaced by the HD model. I asked him if he wanted it back. He said" NO, it is yours, you have paid for it. He also left the old dish and suggested I use it on my RV.

I called India Customer service 3 times for the form to send in for my $100.00 rebate (it has a 90 day expiration period to claim it) and was told "it's in the mail". Obviously it never arrived. When I had receiver problems later, I complained that I had never gotten my rebate, they apologized and credited my account for $25.00 "Good Will".

I had their service tech trouble shoot the second receiver and it was bad. I swapped out the one that had been replaced by the HD model and upgraded the card. It worked fine. I asked the tech if I was to return it. He said he didn't know but that wasn't his job. So I threw the broken received in the trash. About 3 weeks later, I got an empty box and a not to return it. I explained that two of their contractors/employees told me I didn't have to return it. Now I am being charged $100 for the receiver.

I will contact the executive team and see if they will remove the charge. Otherwise, I will change providers and they can send one of their lawyers out to pick up the equipment I still have. I will not send it back.

Company: Dish Network
Country: USA
State: Colorado
City: Englewood
Site: dishnetwork.com

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