Payless Merchandise
Paid for new but received used, defective, refurbished

I purchased a Touch Screen 2GB MP4 Player that was advertised as new. The price was high for an electronic gadget that was on the market for 2 years.

The player that I received had a loose socket that made data transfer and charging impossible. The MP4 player didn't identify a manufacturer, had no visible serial number or inspection sticker. The included adapter was unsafe and noncompliant with US codes.

I returned the player and adapter and requested a refund. An associate of Payless Merchandise told me that they had another new Touch Screen 2GB MP4 Player in stock and I had no right to a refund or substitution. I was also informed that if I would deny the receipt I would forfeit my rights and they would keep both, the player and the money I paid for the defective one.

The replacement I received was in a box sealed with a Payless Merchandise tape, but it included an alternate adapter. The replacement had also a loose socket, as the one before, but was operable. Furthermore I discovered that on this one two other functions don't work.

I looked at the replaced device and found that the screws showed slight marks of manipulation. I suspected this player was opened to repair/stabilize the socket. With photos I had taken I was able to confirm that the replacement was identical to the previous one.

Irritated I confronted Payless Merchandise and this was the e-mail I received: "When we received the package we took it out of the box and tested it. There was no work done on the player. You complained about the charger, you stated it was not working properly. We did replace the charger, tested it and there was not a problem."

I never stated that the charger wasn't working. My complaint was that I purchased a new MP4 player and Payless Merchandise shipped a defective used player instead with an adapter that is not approved for sale in the US.
The replacement was not another new player, but the return of the refurbished first one which now had different malfunctions.

Company: Payless Merchandise
Country: USA
State: Illinois
City: Villa Park
Address: 328 E. ST. Charles Rd
Phone: 6308334053

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