Projector Lamp Center
Rip Off

My experience with Projector Lamp Center was unacceptable and consumers should not have to put up with this type of service and for the money they are spending.

I placed an order the Projector Lamp Center on December 13th to purchase a lamp for my 50 inch Panasonic Projection HDTV. The lamp model was TYLA 1000. I also selected the additional purchase of $22.95 for second day air. The total was $177.00. So my order was placed and expected delivery date was Dec 16th and that I would receive my tracking number via email when my order was shipped.

I waited a few days and my tracking number was not emailed to me so I contacted them through their IM on their web site. The costumer service rep stated that the ship date has moved back to December 18th by the outside vendor they used. I replied that I paid for 2nd day air and wouldn't have done so if I knew I would have had to wait anyway.

Once again I waited. Decemeber 18th came and no tracking number. I contacted them now for the second time and they said they have moved the ship date back to the 26th of December. I was upset at this point and asked the what their refund policy was. They will grant you a full refund if the product hasn't been shipped. The kicker was you have to wait 30 days for them for even print a check to send. So I decided to wait again.

Decemeber 26th came and still no tracking number via email. However I contact sales that day and customer service was off for the holidays and would be back until the 29th. I contacted them the 29th and they said my order has once again for the third time has moved back another two weeks.

Now fed up with the situation I asked for a full refund. They said a refund will be sent in the form of a check after thirty days. I asked if they could credit my bank account and they stated that's not how they work.

So I am out $177.00 and still needed a lamp. I recommend ordering from DLP out of California. I ordered the same lamp for $169.00 and it shipped the same day and I received it two days later. I have read another complaint on this web site about Projector Lamp Center. I hope other consumers read these articles and do not order from them. I will update my report after thirty days to let consumers know about my refund.

Company: Projector Lamp Center
Country: USA
State: Georgia
City: Atlanta
Address: 4060 Peachtree Rd Suite D-334

  <     >