Elite Products & Technologies
Customer Service Manager refused to issue credit for unshipped items

Placed order 12/14/04 and requested FedEx 3 day shipping.

1. They didn't ship FedEx. Shipped via US mail.

2. When I opened the box I noticed 1 of the 2 cell phone batteries they listed on the invoice as shipped had not been included. Called on 12/29/08 and spoke with their 'Customer Service Manager'. I told her I no longer wanted the 2nd battery and to credit me back for that amount. She said "We don't allow that." I said "Excuse me, you didn't ship me something I paid for and now you won't credit me back for the item I never received?" I then told he I would simply dispute the charge on my credit card and they could deal with them. I also then told her to cancel the rest of the order that was back ordered as I no longer wished to do business with them.

What is rich is at the bottom of the invoice it states that they offer a Money Back Guarantee minus shipping & handling. So I cancel items they haven't shipped and they don't allow that?

Glad I used my VISA so I could dispute it. VISA needs to cancel their merchant account.

Company: Elite Products & Technologies
Country: USA
State: Florida
City: Casselberry
Address: 133 Concord Dr STE 1001
Phone: 4073310546

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