T-mobile
Phone Died at 18 Months, New Phone Followed by $700 Overage Bill

I started with T mobile in 2007. It was nice, a beautiful razor phone. I took the Assurion phone protection warranty. They were great in the beginning, but about early 2008 there were billing anomalies that had to be corrected. I really had no troubles, but this six months, starting in March they started to snowball. This last October was the last straw. The Motorola Razr phone I had, only after 18 months went dead. Not a battery problem, it was the phone. Took it to the store, they verified it was not the battery and that I could call their warranty company (Assurion) and get it fixed. Of course I was not told that the 108.00 I had paid so far would get me a snotty CS person and a "My hands are tied" retail service person. I was told that it would be a 40.00 deductible to fix the phone. I raised hell and finally Tmobile after two weeks of being a nasty customer (mr. Nice guy did not work at all) said "We will get you a new phone". The new phone comes, I am charged for the equipment, then my bills shoots up to 700 dollars!!! They said I used my 1000 minutes in 16 days. Hogwash. So, I am figuring up my bill, hand calculating each 2 minute addition and they are giving me the royal run around. They charge 40 cents a minute if you go over your minutes and once that bill is produced there is no back dating or help. My contract is done in January and that is the last day with Tmobile. I would avoid them like the plague.

Company: T-mobile
Country: USA
State: Ohio
City: Toledo

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