Verizon Wireless
Charged Termination Fee After Returning Phone During 30-Day Trial

I was exploring if Verizon Wireless would give me better service than my current carrier on International Calling.

So I went to the local Verizon Store - and after discussion with a sales associate decided that I would get the "test ride" of 30 days. I obtained the phone on October 13, and did not have to sign a contract because my credit card was going to be charged the amount in escrow - "to be returned in full" if I was dissatisfied with Verizon service.

First: I could not even receive calls from my international clients on the phone, and, I never used the phone to call out! The only thing I did to charge the phone up.

Second: I received my first bill from Verizon (invoice dated October 19) seeking monthly access charge of $136.76, wireless "surcharges" etc. And taxes etc. For a total bill of $184.88. I took this bill with me to the store on October 24 when I went to return the phone. The bill was due on November 14th. The sales associate at the counter said not to worry, I was going to get the full refund since I was not happy with the international coverage.

Third: A new invoice dated October 23, with $184.88 due immediately, and an early termination fee charge of $177.92, and a credit of (-) $99.26 monthly access charge etc. Totaling a bill for $260.76 (of which $75.66 was due by November 18)!

Fourth: I took this new invoice, the past invoice and a refunded-credit card receipt back to the store yesterday at about 6.45PM.

I waited for 22 minutes even after registering. L 45 minutes later, close to 7.15PM - with three people now behind the counter and the manager of the store saying that she did not like my tone of voice - I walked out;

I am looking at a long and protracted, wasteful series of correspondence given what I have read from other consumers writing about this on you site!

Company: Verizon Wireless
Country: USA
State: New Jersey
City: Mount Laurel

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