Virgin Mobile
Fraudulent Billing Practices, Unreliable Customer Service

On September 22 duplicate charges were incurred for the payment of one monthly cellular fee. After attempting to resolve this issue with Virgin, I was instructed that a charge back authorization would be necessary from my bank, and that the issue would be placed under investigation. Paypal, nor my bank could understand why I would have to involve myself in such a process, which resulted in my first complaint to Paypal on September 24th. Services, to my surprise, were then disconnected without warning for one week.in that period of time, I was never contacted by Virgin as to the status of my concern, but only by text message stating I could use my phone again. No details were contained within the text stating the outcome of the duplicate charges. Since then, I've had extensive contact with Virgin, and each time I've tried to resolve this issue there have been considerable inconsistencies in how the charges would be credited back to my account. The only consistent message I received was to call back weekly if the issue didn't resolve itself, call my bank, and finally that the issue could possibly take 30 days to resolve itself depending upon my bank. Thirty days have now passed, and a new billing cycle has now begun. No refund, or credit has been applied to my Virgin account, or checking account. Beyond this, I've filed a formal complaint with the Better Business Bureau, as this is nothing short of fraudulent behavior.

Company: Virgin Mobile
Country: USA
State: Nationwide

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