Virgin Mobile USA
Unauthorized billing

On 3-4-09 I very clearly, in writing, withdrew my previous permission for Virgin Mobile to withdraw any funds from my checking account, or to use my VISA debit card to appropriate any funds for 'payments'.

To be safe I sent a follow-up e-mail to Virgin Mobile's customer service effective the same day.

On 3-5-09 I noted that Virgin Mobile had used my VISA without my permission and against my will to misappropriate another month's payment. Doing so caused me to be charged a $30 service fee from my bank, in addition to Virgin Mobile forcibly misusing my debit card to take funds which they knew they had specifically been instructed not to take.

On 3-5-09 I received a very flippant and glib e-mail from someone named Tina at Virgin Mobile stating that they had received correspondence from me the previous day but couldn't understand it. My directions which I put in writing twice could not have been any more clear. I responded that I consider using my debit card to obtain funds for themselves, after my specific written directions not to, to be a criminal matter. Virgin Mobile still did not return any funds to my account or make any effort to remedy the matter. Don't trust them with auto pay. They have a history of abusing debit card and bank account numbers to rip off customers' checking accounts.

Additionally, I was quite concerned to learn that Virgin Mobile USA are a division of U.S. Sprint.

Company: Virgin Mobile USA
Country: USA
Site: virgin.net

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