T-Mobile USA
Call Forwarding Never Worked, Early Termination Fee Charged

I switched my service from Verizon to T-Mobile in December.

For work purposes I need to forward all calls from my personal cell phone to my work cell phone. Doing this in T-Mobile would not pass the caller ID of the originating caller to my work phone, showing only that my personal phone was calling me.

Obviously this made it very difficult to call someone back when a call was missed, and I immediately call T-Mobile customer service who put me in contact with a networking person to troubleshoot the issue. Over the next month I worked with them to try to resolve the issue. They would call my phone and instruct me not to answer so they could trace the call routing.

The conclusion was that it was related to the phone and there would be a software update to resolve the issue.

I waited 6 more months, no update was released.

I switched back to Verizon to get these calls, and with Verizon the call forwarding worked perfectly.

T-Mobile is trying to charge me a $200 early termination fee, which is true I did end the contract early, however their equipment and services I agreed to (call forwarding) never worked the entire time of the service. How long was I supposed to wait for this service to work properly?

I do not think the ETF in this case was a fair charge.

Company: T-Mobile USA
Country: USA
State: New Mexico
City: Albuquerque
Address: PO Box 37380

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