T-Mobile
Bill Jumped From $75 to $700, New Plan Refused for Overages

The last two months I was on my cell phone more than usual. I had no idea how much I was going over in minutes, but not only that, I had no idea what a hey day Tmobile was having charging me left and right for everything.

Suddenly my bill went from the average monthly of $75 to $700. So I called Tmobile and asked them to change my plan (I was willing to upgrade to a more expensive plan) and to see if they could apply that to the current overages. They refused to apply the new plan to the current overages!!! (What dumb move!) Even though it was a win win for them that I pay up most of my current bill and that they now got me locked into a new plan that was more expensive. In the long run, either way they made money.

So now they have lost me as a customer. I am switching to someone else. I don't care that I have to pay the cancellation contract fee. It's about the principle that as a long term customer they didn't service me, they didn't help me solve the problem, they didn't compromise at all. For a company that has a horrible reputation of terrible coverage and roaming they sure act really cocky. Most people I know never use them. I am sorry I ever did and that I ever referred them to anyone.

Company: T-Mobile
Country: USA
State: California
City: Los Angeles
Site: tmobile.com

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