Aarons Sales And Leasing
TV Delivered Without Remote, Then Bulb Warranty Runaround

After purchasing a 60 in. TV that was delivered without a remote and manual, we had to make 5 phone calls and wait almost 2 months before we finally got them. The problem was that every time we called, they gave us a different reason why we had not gotten them.

Another time my wife went in to make a payment and return a survey they had asked her to fill out to save 5 dollars. When she handed the survey to the "regional manager," he said he did not have any idea what it was and basically snarled at her. That prompted me to stop by and express my dissatisfaction at the way they treated my wife, who was just doing as she thought they had asked. My wife did receive a letter of apology from the store manager at the time.

Now we have paid off the TV early, and the 6-month-old $1,200 TV needs a bulb. We called and found out it was under warranty for 60 days after we made the last payment, and we called on the 58th day.

That was five weeks ago, and we are now getting a different answer every time we go or call the store. We are forced to deal with childish and condescending clerks.

Company: Aarons Sales And Leasing
Country: USA
State: Tennessee
City: Johnson City
Address: Roan St Johnson City, Tn

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