COX Communications
Poor Customer Service

About one hour ago, my husband called cox communications in tucson arizona to tell them about a piece of their equipment that was not put back together after one of their tech's worked on it in our neighborhood. That is all he wanted to tell them. The woman on the phone told him since the account was in my name first she would not even talk to him. I asked her why she needed to verify the account since it was nothing to do with our account, but this call was for a piece of equipment left apart in front of a house that will be empty until december. Anyway, after getting angry at this stupidity, i hung up and tried to call again to see if someone could deal with this issue. I again, had a bad experience. I was put on hold for 6 minutes so the cs rep could verify an account, he told me it was to take me out of the equasion??? What kind of crap is that, when all i wanted was someone to fix this piece of equipment that a person left undone. Well, now, i have decided to let it go, and if it shorts out or whatever, it is ok, since they do not care about it anyway. Do not go with cox, they are stupid, and incompetent cs people!!

Company: COX Communications
Country: USA
State: Arizona
City: Green Valley

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