Charter Communications
The dumbest corporation on the planet

I am renovating a house. I had all three services, TV (Expanded Basic and Premiums), Internet 5 Mg and VOIP. I called to ask them to suspend my account for two months while the house was being renovated. They refused, telling me that I could only close the account. Well I don't think I will be reopening it. Charter Communications employees, collectively, have no idea what customer services is. They treat their customers like garbage. Calling them you wait on hold for at least 10 min waiting to talk to someone, and more that not it can be 20 min. Every time there has been a problem with my Internet service I call and get a stupid recorded computerized troubleshooting technician that requires you waste 10 mins going through a number of questions that relate to your equipment, and EVERYTIME it was a problem with their equipment!

If I can get 3 mg DSL I'm going with that because I am fed up with the way Charter has treated me.

Company: Charter Communications
Country: USA
Site: charter.com

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