Home Depot
Commercial Card and ID Taken During $500 Gift Card Purchase

On February 2, I went to Home Depot #6683, 1451 West Foothill Boulevard, Rialto, CA 92376, to purchase a gift card in the amount of $500.00. The cashier said she needed approval from the store manager because she did not have authorization to complete the purchase. I did not have a problem waiting for a manager.

The manager came to the cash register, took my Home Depot Commercial Credit Card and ID, and went to another section of the store. He was gone for 3-5 minutes. I assume he made a copy of my ID and credit card, but I am not sure. The manager returned to the register and tried to contact the Home Depot Credit Department, but I am not sure why, because neither he nor the cashier ever swiped my card. While he was waiting on the phone for a representative, he told the cashier he was waiting for an authorization (approval) from the Home Depot Credit Department.

Maybe the cashier and the manager thought the card was stolen, but as a customer, I believe this act of stereotyping was not store procedure. Therefore, I believe Home Depot violated my civil rights, because there was no logical reason for the manager's actions and I have never experienced this before. The Commercial Credit Card account is in my business name and has over $12,000.00 available. Why would I try to use a stolen credit card? The manager did not know that I am the CEO of the company, but I believe this happened because I am Afro-American.

This is not the first incident with Home Depot. On January 19, I experienced what I would call racism at the Home Depot located at 1151 W. Lugonia Avenue, Redlands, CA 92374. Unfortunately, Home Depot has not responded to that last incident and did not apologize. This time I will not allow Home Depot to violate my rights for the second time. Therefore, I will file a lawsuit against Home Depot, and this time I will make it my duty to hire an attorney. Home Depot is the worst home improvement supply store in the world because of its bad customer service.

Company: Home Depot
Country: USA

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