Sears
Refrigerator Delivered Dented Twice, Delivery Times Rescheduled and Order Cancelled

We as a family purchased a refrigerator from Sears on 6/16. Paid 1700 dollars, received on 6/19 at 6 pm. Which supposed to be deliver between 2 to 4 pm. The del person broke inside glass outside of my driveway, minor problem right, can be replace. Brought the ref inside the house, wife inspected the ref, 14 dents on the product.

Del person calls the headquarter, they'll replace the ref so we residual the Del. Next Del came on 6/24 8 am. No problem right. Wrong, again a big dent on the door, once again driver calls the headquarter to inform, the person on the other line will place an order for the door so the problem can be solved. Wrong again, I get a call in the afternoon from sears cust service, it would be hassle for them to replace the door so on and so on, instead they will give me a 100 dollar gift certif. For sears. Now I'm angry. I gave her a lecture and told her I would like a new ref that I have paid for so once again I requested Del date. She residual the Del on 6/26 between 4 to 6pm. No problem, I'll just leave work early, end of story. Wrong again, I get a phone call around 5:30pm from the answering machine that I'll get the Del between 10 am to 12 pm. I was on the phone after that for an hour switching back and forth between supervisor, specialist. Finally I got upset and cancel my order because no one can help me set up delivery time as it is we lost 21/2 days of work. They said everything is automated so you have to keep reschedule delivery. No body wants to take responsibility to take care of the problem. I way like yo-yo talking to each one and wasted my time and minute on my cell phone. Now I have to go buy another refrigerator not from Sears though. Well, they lost one loyal customer but I guess they don't care. Only thing I'm worry about right now to get full credit on my purchase without losing a dime. Otherwise another battle with them.

Company: Sears
Country: USA
Site: sears.com

  <     >