Sears
Master Protection Agreement
- 04-06-2008
- 15
Electronics and household app.
Sears sold me a new furnace march 4, first time installed the wrong furnace it ran for a couple of days, then installed the correct furnance. I purchased a Master Protection Agreement and had the furnance checked each year.
On March 28th the service tech discovered that the Blower assemble needs to be replace. Now get this 24 days AFTER the warranty expires!
He orders the replacement and leaves my furnace not operational (It was working before he came to look at it) I have called 1-800-469-4663 each day to try and get my furnance back working So far no one has returned my calls. I still have a cold house and does anyone at SEARS really care.
Today the customer service rep told me I need to look at this from the Technicians point of view. What the!
Company: Sears
Country: USA
State: Maryland
City: Ellicott City