Charter Communications, Pasadena
Poor customer service and unreliable service

I moved to the Southern California area 7 months ago and was instructed by my landlord that the only cable service available in my area was Charter Communications. Coming from the North bay I was only used to Comcast cable, which I have always have positive experience with, but I took my chances with Charter.

It took only two weeks into living here to realize that Charter Communications not only had poor customer service, but actually enjoyed gving their customers the run around. From over 20 minute wait times, to multiple call transfers once you get through, not a single person was able to give me any helpful advice with the problems that were occuring. More often then not once I was able to speak with a Rep all they wanted to talk about were promotions and up-grading my account.

Within the past 7 months, I have had nothing but issues with their service. I have rented multiple movies from their On Demand programming and have had interrupted service and was unable to finish the movie. The excuses I received from their Reps were that "sometimes too many people request the same movie & our system has glitches"!!! Come on are you serious - what a load of crap. If I was not presistant with my calls, i would have had to pay full price for half watched movies!

I also feel that their services are a complete rip off. I could get over 250 channels plus a premium channel and free DVR from a satellite company for the same amount as Charter's 175 channels, no premium channel and $15 DVR. If satellite or Time Warner cable was offered in my neighborhood I would gladly sacrifice having to be with Charter!

Company: Charter Communications, Pasadena
Country: USA
State: California
City: Irwindale
Address: 4781 Irwindale Ave
Phone: 8884382427

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