Projector Lamp Center
Took money, no product, talk to Customer Service every day, promises of air shipment are lies

February 28 (Thursday, about 2 AM their time) I'm a teacher. Ordered a projector lamp for my classroom Needed it for Tuesday March 6th.

March 3rd I called to confirm shipment. Customer Service told me that their vendor had no stock and that they would "Immediately ship it to me and I would receive it by Wednesday" (March 7th). I had paid for 2-day shipping so they told me that they would "airship" it to me. Projector Lamp Center charged my account on this date. I got the impression that had I not called I would never have heard from them.

March 5th I emailed their customer service group "Sage" and I was assigned a customer service incident number.

March 5th I called Customer Service again. They told me that the product had not been shipped yet. They told me that they didn't know what the problem was but it would be airshipped to me by Friday. They told me that they had done this as we spoke and the vendor was "on it". I was told I could absolutely count on recept by Friday, March 7th.

March 7th I called Customer Service again. They told me that the product had not been shipped. They offered to "start over and begin the process again".

March 7th I waited to talk to their Customer Service Supervisor, Crystal who told me that "she didn't know why I hadn't received my order, or why it had not been shipped but she would take care of it and I would just have to trust her." She told me "It would be airshipped and I would receive it by Monday, March 11th." I asked for expedited shipping (Saturday) and she said they wouldn't do this, ever, and I would just have to wait.

March 9th, Filed complaint online with Georgia Better Business Bureau.

March 11th. Almost two weeks. Called Customer Service and talked to Crystal. I asked to talk to her boss. After 40 minutes I ran out of time. She told me she "would contact me immediately with the tracking information". It is 10:30 PM in Georgia and I somehow feel that I won't ever be seeing that tracking information.

You are probably smart enough to see a pattern here. I will never buy a thing without checking this site. Almost four hundred dollars. If they were some poor fool on the street and robbed me they would already be in jail. Apparently Georgia has different laws for people with suits who commit their crimes on the internet.

Raleigh McLemore

March 7th I checked my email complaint number I checked my "update" information on their site and found that a "Crystal Cain" had "closed" my complaint on this date.

March

Company: Projector Lamp Center
Country: USA
State: Georgia
City: Atlanta
Address: 4060 Peachtree Rd Suite D-334
Phone: 8002968420

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