Direct TV
Parents Told to Pay 17 More Months After Signing Paperwork

My elderly parents ordered a bundled phone/TV package through Qwest and were not told what the cancellation policy was. The Direct TV service man came out to hook up the TV service, and my parents said they were unhappy with the blurry quality of the picture. The installer told them that was the best it would look and gave them some story about the distance from the satellite affecting the quality. My parents verbally informed the installer that the service was unacceptable.

He had them sign something that they did not understand and did not receive a copy of. In the meantime my father had health issues and has been in the ICU with a life threatening heart illness. When my mom finally called the Direct TV people to ask them to come and remove their equipment and cancel the service, she was told that the "three day period" had passed, and they were committed to pay for 17 more months of service.

I believe that the verbal expression of my parents' unhappiness with the picture quality should be sufficient notice of cancellation. I also believe that the service person who got my parents to sign the paperwork deliberately took advantage of them because they are elderly.

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Address: PO Box 6550
Phone: 8003473288

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