MSG Distributors, Inc
Would not accept return without RA#-One day out of return policy

I ordered a blue tooth headset on 12/20, I received it on the 24th. After a couple of three weeks of trying to make it work like it should I was ready to return this for a refund. All the reviews that I read on this headset said that it came with multiple earpieces to fit any size ear so when I got this ear piece and opened it it only had one ear piece which I could not get to stay in my ear. So I sent them an e-mail to ask them if this was correct that I was supposed to get multiple earpieces, after a week went by I still had not gotten any response to my e-mail.

So I decided to return the product on the 23rd by UPS which was before the return period of 30 days, 2 days later the package was back on my doorstep with "REFUSED" written on the address label so, I called the company and the person I was on the phone with said that I should have gotten an RA# to return my product and now I was one day out of my return policy. If they had accepted the package and then if there were any problem with the way I sent it back could have called me or e-mailed me for any further explanation then the product would have been in their hands before the 30 days.

The person that I talked to said that there was no record of me ever sending an e-mail prior to this conversation and that they would not give any from their return policy and that the only way I might be able to get this resolved was that he would escalate this up to a supervisor to e-mail me back to see what he might do for me.

It has been almost a week since our conversation and I haven't received any e-mails from this company which leaves me with the opinion that this company has very poor customer service which I would have never thought would come from New York.

Company: MSG Distributors, Inc
Country: USA
State: New York
City: Forest Hills
Address: 9724 Metropolitan Ave. Fl 2
Phone: 7188742054

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