Microsoft: Xbox 360
Xbox 360 Disc Tray Malfunction Scratches Disks, Repair Refused

I have a problem with my xbox 360 console. It has a problem with the tray. When I put a disk in, it sounded like a loud scratching noise and when I hit eject, the disk came out scratched! Then when I try to close the tray, it just keeps re - opening. It will not stay closed! Even when I turn the power off it opens! I contacted support via phone and all they wanted to do was sell me a warrantee for $100. They were rude and were trying to make the problem sound like it was my fault. I paid $400 for a console that malfunctioned against my control and since I am 32 days past my 1 yr. Warrantee I have to pay $100 more to fix my machine?! I know I am not the only one with this problem, I read forums and there are many people with this same problem.

Why is the warrantee only extended (3yrs) for the ring of death problem and not this one? I refuse to pay for a warrantee extension when I had absolutely nothing to do with the console's problem. And they won't replace the $60 game the console ruined either! Xbox has poor customer service and low quality products that they make a fortune off of! The least they could do is replace / repair their product when it malfunctions.

Company: Microsoft: Xbox 360
Country: USA
State: Texas
Address: 500 S International Pkwy Door 18
Phone: 8004699269
Site: xbox.com

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