Vonage
Company deducted two payments in excess of $30 dollars each from our checking account after modem was shipped back

I returned the Vonage modem two weeks after receiving it. I did not have it long enough to even be able to receive calls. I sent the the modem and paid the shipping cost to the only address I had, which was 700 Nestle Way Suite 200 Breinigsville, PA 18031.
I sent the modem on 10-9-07 and it was received in PA on 10-11-07 at 10:45 A.M. I tracked it using UPS tracking system.
When I received my November bank statement, I had been charged 30.99 on 10-25-07 and 31.22 on 11-26-07. When I contacted the company to report the error, they stated that I had sent the modem to the wrong address and had not contacted them personally to tell them that I was discontinuing their service. However, they did not initially tell me that I had to do this. All I was told was that if I was not satisfied I had to send the modem back within 60 days.
Now, they will not close the account without charging me 126.00. They say that this is for the modem and a disconnection fee. I don't have the modem, they will not offer to track it, there is nothing to disconnect, and we are out over 60 dollars.
I have continually tried to explain this to their phone representives with no results and much frustration.

Company: Vonage
Country: USA
State: New Jersey
City: Holmdel
Address: 23 Main Street Holmdel, N. J. 07733
Phone: 8662434357

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