US Cellular
Contract cancellation fee even if customer moves

Watch out for small cell phone companies who have limited states of coverage. I was with US Cellular in North Carolina and when I moved to Florida, I knew they didn't have coverage in Florida. I called and spoke to a rep. From US Cellular who put me on a nationwide calling plan so I wouldn't incur roaming charges and all was fine until I needed to buy a new phone. When I called US Cellular, they informed me that they do not service Florida and that I was supposed to be using my cell phone for 50 % of the time in a state that US Cellular provides service to. I told them that I had spoken to their own rep and this was never mentioned and they said that it doesn't matter that I moved or talked to their rep, they were still cancelling my contract and charging me $150 for cancelling my contract. So, essentially, they can't provide the service to me, but I have to pay a fine! Cell phone companies need so regulation!

Company: US Cellular
Country: USA
State: Wisconsin
City: Waukisha
Address: Ridgeview Parkway

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