Circuit City
Advantage Protection Plan TV broken for 45 days, still no repair or replacement

Purchased a 26 in Polaroid LCD with an extended warranty through CC in Dec. 05. On July 25,07 the set wouldn't turn on and we called for service. Around the 1st of Aug a tech came and examined the set and said it needed a part, but it could be about 10 days. We started calling back on the 15th of Aug. To see what the status of our repair was, and were told that the part was now unavailable and the person was authorizing a replacement for approval. We should be set up by 8/17 or 8/20 at the latest. Since then we have been given the run around, numerous calls not returned and no TV yet.

Today I finally got through to "Ivory" to see what the status was, and all she wanted to do was disagree with me about the dates we called, when things were promised, etc. We have all calls documented. She said they still have until the 12th of Sept because the actual replacement claim wasn't entered into their system until the 29th of August. I am ready to tear out my hair at this point. It has been 45 days since we first called about the set being broken and I feel that the service from Circuit City has been completely awful and unacceptable! Their extended warranty service is a JOKE and a ripoff. I would really like to see someone actually CARE that we have a legitimate claim and replace our TV!

Company: Circuit City
Country: USA
State: California
City: Concord
Phone: 8883332333
Site: circuitcity.com

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