Direct TV
$100 HD Rebate Denied After Three Conflicting Explanations

In late March I ordered Direct Tv through a Qwest bundle package. I called Direct Tv to confirm and ask questions regarding the dish and the installation date. I explained to them that I wanted to get the HD satellite dish, but it would be about 1 month to finish getting the money together for the TV, and I could only get the 4 receivers for now. We are seniors and we have to budget our money. They said no problem, I would still qualify for the $100 rebate (for the HD satellite dish). She even checked with her supervisor on it. They work with their new customers. I could get it later. They installed it on 4-03-07.

I called again and ordered the 1 HD satellite dish for our new TV, paid approx $125.00 for it with a credit card, and was informed that I would qualify for the $100.00 rebate offer since I was still considered a new customer. I was told the website to go to, print the rebate offer, and send it in, which I did.

I received a confirmation e-mail on Sat. Jun 23 that it would take 6 - 8 weeks to process. I received a postcard on 7-9-07 that said I did not qualify for the rebate since I did not join with the requested new customer offer.

I called Direct TV on 7-10-07 and was told by Stan #3033 that it was the wrong ID receiver number (no refund). He told me to call customer relations. I called customer relations and talked to Sharmella (I think that was her name), and she told me that the ID # has nothing to do with it. I had to order HD the very day I ordered the DirectTV. I was first guaranteed the $100 rebate offer when I ordered it, I then was told it was the wrong receiver #, and then I was told the receiver # had nothing to do with it, I was not a new customer (no refund).

This is out and out fraud, lying and deceiving the public. The $100 may not be a lot to some people, but after the guarantee I got on the phone when I ordered it, it is a lot of money to us. I have had three (3) different stories told to me in order for Direct Tv not to pay the $100. I just want my $100 back and someone to go after this company for all the fraud, deceitfulness and general lying to the public. I thank you for reading this.

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550

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