TMobile
Lying Customer Service Reps Will Cost You! United States

I am mad for three reasons:

1. I had no roaming on my plan but while in Buffalo, NY I was charged roaming as if I was in Niagara Falls, Canada and when I called to straighten it out I was basically told too bad and I shouldnt of used my phone so close to the border.

2. A CSR told me I could call Canada wth my plan without incurring extra charges so when I did just that the next month I recieved a bill close to $500 for 69 cents a minute even if it was during my free nights and weekends. When I called of course I got screwed over and transferred from rep to rep. Of course they dont care because their not responsible for the bill.

3. I filled complaints with mu attorney general and FCC so Tmobile lies again and again stating that I was told I had to manually change my phone when close to the border. Whatever! And that I was never told that Canada would be included. LIARS! Avoid them by all means necessary they will never admit fault.

Company: TMobile
Country: USA
Site: tmobile.com

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