Verizon
Plan Change Back to 1000 Minutes Not Applied Three Times, Credit Damaged

I changed my plan from 1000 minutes a month to 800, I called them 2 days later to go back to my original plan (1000). I was told it was done, it wasn't, I got a bill for $300. I was fine with it, mad, but I accepted it, I called them back the next month it was not fixed again, same thing the next month.

I wrote a letter to the president of the company and received a call, I said that I needed to speak to the president. The man said "who the president of the U.S. A". I was so mad.

I was with their company for about 3 years and I am now with T-Mobile and they are a wonderful company. I plan to stay with them! No company is perfect, I do expect respect when I am a paying customer. The man that I spoke to had no reason to be rude to me when all I needed was a little help. Please don't use them!

Company: Verizon
Country: USA
State: New York
City: Orangeburg
Address: 2000 Corporate Drive

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