Verizon Wireless
Poor Reception at Home but $175 Fee to Drop One Line

We signed a 1 year contract with verizon for one year of cell phone service. We activated 2 phones so we could use one at home & the other by my wife when she traveled. The reception at our home became terrible, constantly dropping calls & garbled. We wanted to use the one cell phone at home for long distance but it became impossible to use. Had to stand on back deck to use & then signal was barely present.

I called verizon to drop one phone line, we had since reinstated long distance on our land line phone since the cell phone was basically useless in this capacity. The representative at verizon & then her manager told me I would be charged a $175.00 early termination fee if I turned off one phone line & kept one. Even though they couldn't provide me with the proper service anymore, they stated: "it's not our fault, you signed the contract".

All I wanted to do was shut off one phone & keep the other! I was forced to drop the plan to an almost non-existent airtime for the balance of the contract. I now have to go buy a plan from another provider. At this point, I'm a little nervous to do that. What happened to: when you can't deliver the product, you don't have to pay for it?

David
Port Deposit, Maryland

Company: Verizon Wireless
Country: USA
State: New Jersey
City: Morristown
Address: 250 James St
Phone: 8008222302

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