Microsoft - Xbox360
Customer support and assistance - mishandled for nearly a few months!

I bought an Xbox360 for my boy, who's psychologically disabled and doesn't possess the independence / possibilities of regular people. He is determined by such things as game titles to maintain him energetic and pleased. The brand new program didn't function (had constant red lamps), and that I named Customer Care on October 16. I talked with Nancy. She decided that my program was poor and questioned me to deliver it to McAllen, TX (at my cost) to get a alternative (restored) device. I obtained the system a few months later. It, also, had the "red-light" issue, and so I again named Customer Care on November 14 and talked with Raymond, with his boss Jeano. They decided that I'd another faulty program and questioned me to come back it for another alternative device. Used to do so, and obtained still another program. That one, also, showed exactly the same issue whilst the other two. I started to believe that another thing was incorrect, possibly using the packet (energy device). I named Customer Care on December 12 and talked with Adam. He decided the problem was probably the packet, and was REALLY shocked that none of another assistance brokers had requested ANY concerns that may have recognized the issue. Once more, I delivered a "faulty" component — this time around the entire packet with cord — at my cost. I had been wishing to possess my boy "running a business" by Holiday, however the new component came here on December 26. I popped the bundle, simply to discover that I'd been delivered a packet, but NO cord. Obviously, the ability wire is just a unique component accessible only through Microsoft. I named Customer Care again on December 27 and talked with Earl, and consequently with Earl's boss, Richmond. Once more, Microsoft help team hadn't supplied correct info, and when again I'd no option. Richmond guaranteed to solve this case. I obtained the ability wire on December 30. It had been THE INCORRECT cord. I again named Microsoft help and talked with Ezekiel with his boss, Joe. Joe found the prior purchase, noticed the mistake, and guaranteed to obtain me the best cord. Again, I'd to hold back several times. I obtained the brand new cord on 1/6. It had been, once more, THE INCORRECT cord. I again named Xbox Assistance and talked with Ely after which together with his boss, Aaron. Aaron first explained the service-center was out-of correct wires and delivered me the incorrect wires consequently. This created no feeling at-all and that I instructed Aaron that it had been not appropriate, and requested to consult with THEIR boss. Aaron delivered a couple of minutes later and guaranteed to deliver the right wire.

It has been happening since March. I've had 3 program units, two energy units, and today 3 power wires.in each scenario the assistance brokers didn't ask questions that will have recognized the issue, or didn't supply data which was required to correctly manage the specific situation. Our boy continues to be without his program and certainly will stay without it for atleast another week, where moment I'll once more attempt to have it to function.

I'd prefer to genuinely believe that this really is an exclusion, but after being mishandled for nearly a few months, attempting to create my disabled boy comprehend, and experiencing numerous Microsoft reps who might care less about my problems, in my opinion "the large" simply does not care.

Company: Microsoft - Xbox360
Country: USA

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