DISH Network
Billed $199 for liquid damage claimed on defective DVR receiver

We signed up for and received a DVR satellite receiver that quit working after one week. Called right away and got a Return Authorization number and mailing label just fine.

Returned the unit promptly but did not receive a replacement for a number of days.

Got notified by DISH that their service department found liquid traces in the unit and that we would be billed $199.00.

We never put anything on the receiver with liquid in it of any kind. I called them to dispute this claim and was told repeatedly that since the technicians found traces of liquid in the receiver that we would have to pay for it.

I disputed this up to the executive level and got no help at all. I suggested that they trace the unit and see where it came from before we got it, to which they refused to do.

This company is disgusting. Do not patronize them.

Company: DISH Network
Country: USA
State: Oregon
City: Siletz
Site: dishnetwork.com

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