Sirius Satellite Radio
Defective Sportster Receiver, Warranty Replacement Never Sent, Hour-Long Holds

Spoke with a representative in reference to my defective sportster Sirius receiver I purchased on June 23rd, since my purchase I have never had a constant signal, the display always states "acquiring signal"

After 11 complaint calls and being sent to the original store to return the antennae TWICE, I was told the receiver was defective and a new one would be sent to my address and I could return the defective one due to it being covered by warranty. I have NOT received this as promised.

I called Friday 9/29 and was left on hold for 37 minutes. Saturday 9/30 and was left on hold for 42 minutes, Monday October 2nd and was left on hold for 29 minutes and October 4th 22 minutes and October 18th for 63 minutes No one answers—these calls are in between NUMEROUS emails, all which I have copies of, the last one I sent in regarding all the wait times on 10/4/06 I got a response from a Justin from customer care that stated, "looks like you have found your resolution"?

There has been no resolution I called the customer service line and spoke with Supervisor Tasha and was told I need to learn how to wait! I have waited 3 and a half months for service I had to pay up front for one year one third through this plan, I have never been able to use my radio. Tasha was rude and unhelpful and refused to transfer me to a manager or someone with greater authority.

I am DISGUSTED by their "customer service" or lack thereof and "product".

Company: Sirius Satellite Radio
Country: USA
State: New York
City: New York
Phone: 8885397474

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