Sirius radio
Hours on hold and wrong order charged for two radios

To sirius satellite radio managerment:

I need to detail you my experience. And it’s not over. It is hard to believe that anyone would get this type of terrible service; THIS has been horrible waste of time and very costly when I have a small one person business to run.
I’ve been a Life Time Subscriber, of Sirius Radio from year“2000”. I purchased a car radio, and after almost 12yrs. The radio stop working. I called Sirius Radio on Tuesday 9/13 ; spoke to sales customer service person ‘Shelby” who clearly was not familiar with what he was doing, But I figured I would try to work with him to help me. So after almost 30min.

I purchased Starmate 5 car radio $19.99 And I purchased a Table Top Radio $79.99; total amt. $99.98 no shipping or tax. I received an email confirmation for amount of $206.84; I immediately called back to get this cancelled and straighten out..

I spoke to a “Stan” in customer service. He left me on Hold to get a Supervisor, and after 30 minutes the phone line was disconnected., I called back again and spoke to a “Adam” and then Amy; same thing I was asked to be placed on hold and again I was disconnected after about 30minutes.

No pride, No respect, No appreciation of their work. No customer Value.

I spoke Shelby, Stan, Adam, Amy; over 2 hours of my day wasted. I work about 12hours aday to make a living working my small one person business. I called BACK again and spoke to a ERIC, After another 30minutes I was transferred to Sean Rodriquez, a customer service manager. The supervisor apologized to for the bad experience and told me he will take care of me.; I was told that the order in error was shipped although I only placed the order 2 hours ago. ; and when receive this order of 2 radios I should call back again to get a Return Authorization. And only after they receive the return radios will a credit be issued. The supervisor offered to help me make my purchase and assured me that he will take good care of me. So I purchased the same two radios again, and was charged the correct price. $79.98 for a Table Top Radio monthly charge of $2.99 for second radio for a Life Time Customer; & $19.99 Starmate 6 car radio September 13, over 3 ½ hours of wasted time of the worst customer service experience I have ever had in my life ; totally stressful

September 15 ; I received the 2 radios that I need to return. I have to recall the company to get “Return Authorization”. This gets better When I called, I was given to a recording that asked from my billing phone number ; Then the recording said that “ You are being billed $44.00 as a new subscriber!

I then called the company and the same thing but a different day spoke to Fran, then Joan, then Supervisor Karen Miller, and 1 ½ hours later; Karen explained to me she is a Billing Supervisor and my issue was caused by customer service; So I have call back or wait on hold for another customer service person to be transferred to a Supervisor. I called back and I got Amy again from the previous day. I told her what she did ; that she left me on hold for 30 plus minutes and then I was disconnected She said “Gee I’m sorry, I’ll get you a supervisor I promise; so hold on”. I then was transferred to a Supervisor Jay Avaya, ; He said my problem is billing and need to speak to a Billing Supervisor.; ; By this time I am fit to be tied.

I did get this supervisor to give some service, and give me, The Return Authorization for the 1st two radios. ; But I should call back billing to get the subscription charge removed…. I need speak to someone that can straighten this out...

This has to be the worst customer service experience ever..

At this point I wasted most of my day, ; And being business owner of a small business I need to tell you that this has been a very costly 2days. And your company should be ashamed of yourselves; At this point it has been about 3hours of my day..

Please have someone call me and take care of this. Brad Sternberg 917-803-2721

Company: Sirius radio
Country: USA

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