Sprint PCS W/Nextel
Ripoff — Refused to honor 30-day warranty

On September 9 I opened a second line on an existing account I have with Sprint PCS. After getting the LG phone home, I discovered that the phone was powering down, would not charge and did not allow PCS vision (their web service which was free for 1-month).

I took the phone back to the store where I purchased it to be told they did not have it in stock and to try back again. I'm thinking well, I have the 30 days and surely within that timeframe it should become available.

After 3 consequent visits, a total of 4 visits, I decided not to return to the store. I was getting dangerously close to the 30-warranty expiration, so, I called sprint using their 611 number (this was on September 29th). After a futile conversation with a customer "care" rep, who refused to tell me her name or transfer me to a supervisor, I hung up. I wanted to call again in hopes of getting another representative, which I did. He told me his name, Al, and had no problems transferring me to his supervisor Eddie.

Eddie apologized profusely and said I need not return to the store of purchase he will take care of me. He would send me a new phone, the same as I had received. He said once I received it I should return the defective phone in the mailer he wa sending along with the new phone.

By the following week, October 6, with not even 3 more days remaining on my 30-day warranty, I still did not receive the phone. So again, using 611, I called Sprint. This rep again was very unresponsive, so I had to terminate that call and tried again. This time the rep said that the phone request that was put through the week before could not be honored, it could not be processed because I had to pay $179.00 (the cost of the phone) before they could send me a new phone. I tried to explain to him that this phone was still under the 30-day warranty—he would not entertain that. So faced with no other recourse I had to cancel the service immediately to avoid the penalty of canceling within contract.

My reason in contacting you now, how can I be billed for 2 months of service which I did not enjoy? Further, how can I be billed for the Sprint Vision Pack which I have not used. Sprint has refused to address these issues. What recourse do I have in recouping/not paying these costs which I think are unjustifiable?

Company: Sprint PCS W/Nextel
Country: USA
State: Kentucky
City: London
Phone: 8882114727
Site: sprint.com

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